Refund policy

We prioritize your satisfaction, and we want you to shop with confidence. We offer a straightforward 60-day return policy for any purchase. If you are unhappy with your Brownkind items, we are happy to help you. Please review the following guidelines to ensure a smooth and efficient return process:

Initiating a Return:

1. Email contactus@brownkind.com
2. Include your order number & the item(s) you'd like to return
3. Provide details on why you'd like to return the product(s)

Return Processing:

1. Once we receive the returned item, our team will inspect it to ensure it meets the return conditions.
2. Please allow 7 business days for us to process your return and initiate the refund or replacement.

Refunds:

1. Refunds will be issued to the original payment method.
2. Depending on your financial institution, it may take 3-5 business days for the refund to reflect in your account.

Exchanges:

1. If you wish to exchange a damaged item, please contact our customer support team at contactus@brownkind.com for assistance.

Contact Us: For any questions or concerns regarding our return policy, feel free to reach out to our customer support team at contactus@brownkind.com. We are here to assist you throughout the return process and ensure your experience with Brownkind remains positive.

We appreciate your trust and look forward to serving you again.